NYX Hotel Milan by Leonardo Hotels

Dear Marko Bruno, It's regrettable to hear that your visit did not live up to your expectations. Being situated right next to the train station does come with its own set of challenges, one of which is the noise from the tram. It appears that this was particularly troubling for you. Regarding the staff service, it's unfortunate if you felt it was not up to par. Our team is generally known for their hospitality and we'll certainly remind them of the importance of making our guests feel welcome. We're also sorry to hear about your dissatisfaction with the room size. We aim to provide comfortable spaces for our guests, and your feedback gives us the opportunity to reflect on this aspect. We do hope you'll consider staying with us again in the future. We assure you that our commitment to providing our guests with a memorable stay remains unwavering. Kind Regards, Alice-Guest Relation