Pegasos Deluxe Beach Hotel

Dear Customer Thank you for taking the time to write us your evaluation for our hotel services and facilities. We appreciate customers who let us know when things aren’t right. At this point and without wishing to be unsympathetic, we would like to provide the following explanation and measures taken on our part during the period that the event was held. Our hotel has faced serious problems with the reservations program and we had changed it in the middle of the season. As a result the reservations that had been done during the change lead to the hotel’s fullness. Furthermore, we are surprised that you have said that our resort has not a playground. In contrast we provide facilities for our little quests, including playground, little pool and mini disco. In addition, the majority of our animation programs are focus on kid’s entertainment. Please accept our sincere apologies for the inconvenienceyou may have experienced in respect to cleanness of the hotel. The staff is strongly trying to do their best to keep it clean although the pressure of high season. We really hoped that you will choose again our resort for your vacations and you will reconsider your overall dissatisfaction. We will take your evaluation into consideration. Yours sincerely Public Relation Manager Gina Giountitse