Pickalbatros Sands Hotel - Port Ghalib

Dear Reviewer, Many Thanks for taking the time to complete a Holidaycheck review about your stay at Siva Port Ghalib. Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve. All of the comments you raised in your review have been shared with the management team and I would like to take the time to offer the following feedback. We are sorry to read that you were not completely satisfied with the pool cleaning, Please note that we have cleaning schedule in place on daily basis by our trained staff and followed daily by our recreation manager to make sure that pool cleaning is up to standard, as well we are following regular preventative maintenance system to keep the pools up to standards. Please note that our team of Chefs are consistently checking and replenishing serving dishes as required for the duration of the meal, furthermore the hotel works with a 7 day rolling menu providing varying International theme dishes and several live cooking stations (pizza, pasta, BBQ grill, salad station) are also available supplementary to the main buffet dishes. The menu includes 5 varieties of fresh fruit available daily and the buffet is always offering a vegetable dish at both lunch and dinner. All of these comments have been taken on board by our Managers who will consider all comments for future guests. I hope the above goes some way to answering the points you raised in your review an if we can be of an further assistance in this mater then please don’t hesitate to contact the hotel directly. Regards Siva Port Ghalib Team