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Gläser riechen sehr nach Chlor! Hatten alle Magenprobleme! Minibar nicht ordentlich nachgefüllt! Handtücher im Bad haben öfter gefehlt! Für diese Kategorie besseres erwartet!
Das Essen ist super. Allerdings lässt die Qualität des Trinkwassers sehr zu wünschen übrig! Die Getränke aus den Gläsern riechen stark nach Chlor! Wir hatten alle Probleme mit dem Magen!
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im Juni 2025 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Martina |
| Alter: | 41-45 |
| Bewertungen: | 1 |
Dear Martina, Thank you for taking the time to share your feedback. We are truly sorry to hear that certain aspects of your stay did not meet your expectations, and we sincerely regret any discomfort you and your companions experienced. Please rest assured that the health and safety of our guests is our top priority. All drinking water served at Serry is filtered using BRITA®, the global leader in water filtration, to ensure the highest quality and safety standards. Additionally, we conduct regular hygiene audits across all departments, including food and beverage services, in full compliance with international safety protocols. We are also sorry to hear about the issues you mentioned regarding the minibar and towel service. This is certainly not reflective of the standards we strive to uphold, and we will address this with the relevant teams to ensure improvements are made. We truly appreciate your compliments about the food and service, and we hope to have the opportunity to welcome you again in the future for a more seamless experience. Warm regards, Serry Beach Resort Team
