Wir waren das dritte mal hier. Leider waren wir diesmal nicht so zufrieden. Keine Vollpension, erst ab Mai. Trinken abends muss auch extra bezahlt werden. Vom abendlichen warmen Essen wurde auch gespart und es war nicht sehr abwechslungsreich. Kuchen abends ist ja alles sehr schön aber wer isst das schon jeden Abend. Die Snack Bar müsste eine Deutsch beschriebene Karte haben. Wir waren wie gesagt schon öfter hier und haben alle Reisetouren mitgemacht. Krankheitsbedingt wollten wir uns diesmal nur erholen. Das Personal an der Rezepzion war srhr freundlich und hilfsbereit. Im Speisesaal vermisste man das Lächeln. Wir werden nächstes Jahr leider ins Rio nebenan gehen. Was vom Preis mit All Inclusive keinen grossen Unterschied macht. Schade.
Dear Monika, Thank you for taking the time to share your impressions and provide detailed feedback on your recent stay with us. We are grateful for your continued loyalty and appreciate that you chose to return for a third visit. It is encouraging to know that you found our reception team both helpful and friendly during your stay. At the same time, we are sorry to learn that this visit did not fully meet your expectations, especially with regard to the dining experience and the absence of full board outside of the main season. Your remarks on the variety and quality of the evening meals, the extra charges for beverages, and the lack of German-language menus in the snack bar are important to us. We understand how these factors can affect the overall enjoyment of your stay and thank you for bringing them to our attention. We also value your honest feedback about the atmosphere in the dining area and your sentiments regarding future travel plans. Observations like yours help us to recognize where improvements can be made and allow us to better adapt to the preferences of our guests. Thank you again for your thorough review and for the insights you have provided from your experience. Your feedback is of great importance to us as we strive to further enhance our guest experience.
