Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana. We sincerely appreciate the time you have taken to send us your feedback and valuable recommendations towards the improvement of our services. It is only through our client´s comments that we are able to identify the areas where we need to improve and provide the necessary measures as to avoid them from reoccurring. I was disappointed to read that the hotel did not match your expectations. This is certainly not indicative of the feedback we usually receive from our guests. But I would also like to point out that: - We truly regret any difficulties you may have experienced when communicating with our staff. We have a compromise ahead of us concerning this issue. As a matter of fact, we provide intensive educational courses, including English classes, since we understand the importance in our continuous effort to improve the quality of our customer service. Nonetheless, I can assure you that all the departments that are directly in contact with our guests have an English-speaking staff. Please note that RD is not an English or German speaking country. Also, when we travel abroad, it is always advisable to have an open and positive mindset. - We deeply regret that our gastronomic offer did not meet your expectations. Our hotel offers a wide variety both in our bars (7), buffet (1) and the specialty restaurants (3+1 Snack Bar) with the aim of meeting the culinary demands of different cultures who visit us. As a company focused on service, we are aware that it is thanks to the valuable comments from our customers that we can continue working for the optimization and improvement of our services. We would like to emphasize that after a few days in a “All Inclusive Resort" everything could start being repetitive. - Our rooms are subject to daily revisions from our maintenance and housekeeping departments; however, there might be situations that can arise during our guests stay. We deeply regret your room was supposedly affected by some or housekeeping issues and as a result you may have obtained a negative impression of our services. I do hope you will give us another opportunity by returning back to experience our true level of service. Thank you for your review again. Best regards, Lucila Di Chiara, Guest Service Manager.