Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana First of all we would like to thank you for the comments that you have left. It was very kind of you to have taken the time to write us, we really appreciate it. -In reference to service, we are surprised and worried to hear that you are not satisfied. In fact, our warm and attentive service use to be very often highlighted and definitely it make the difference in Vista Sol Punta Cana -We truly regret any difficulties you may have experienced when communicating with our staff. We have a compromise ahead of us concerning this issue. As a matter of fact, we provide intensive educational courses, including English classes, since we understand the importance in our continuous effort to improve the quality of our customer service. Nonetheless, I can assure you that all the departments that are directly in contact with our guests have an English-speaking staff. Please note that RD is not an English speaking country. Also, when we travel abroad, it is always advisable to have an open and positive mindset. -Our rooms are subject to daily revisions from our maintenance and housekeeping departments; however, there might be situations that can arise during our guests stay. We deeply regret your room was supposedly affected by some housekeeping issues and as a result you may have obtained a negative impression of our services. Rooms are cleaned daily from 9am till 5pm. In addition, under request, this service can be provided after 5pm. This misunderstanding probably has been due to the language barrier. -It's important to mention that about 80% of our rooms have been renovated and the 20% pending will be renovated along 2016-2017. Vista Sol Punta Cana values all of our guest and any feedback that is provided. We will keep working on it, to improve day by day. I do hope you will give us another opportunity by returning back to experience our true level of service. Sincerely, Lucila Di Chiara, Guest Service Manager.