Vista Sol Punta Cana

Dear Guest, Greetings from Vista Sol Punta Cana. We sincerely appreciate the time you have taken to send us your feedback and valuable recommendations towards the improvement of our services. It is only through our client´s comments that we are able to identify the areas where we need to improve and provide the necessary measures as to avoid them from reoccurring. Our rooms are subject to daily revisions from our maintenance and housekeeping departments; however, there might be situations that can arise during our guests stay. We deeply regret your room was supposedly affected by some maintenance issues and as a result you may have obtained a negative impression of our services. We deeply regret that our gastronomic offer did not meet your expectations. Our hotel offers a wide variety both in our bars (7), buffet (1) and the specialty restaurants (3+1 Snack Bar) with the aim of meeting the culinary demands of different cultures who visit us. As a company focused on service, we are aware that it is thanks to the valuable comments from our customers that we can continue working for the optimization and improvement of our services. I do hope you will give us another opportunity by returning back to experience our true level of service. Best regards, Lucila Di Chiara, Guest Service Manager.