Hotel grundsätzlich gut, wenn man nicht genau hinschaut, Mängel lagen im Detail. Service nicht ausgereift und passend für ein 5-Sterne-Haus, Personal ansonsten freundlich. Sauberkeit im Zimmer fragwürdig, Dusche wurde nicht gründlich gereinigt, Kaffeemaschine nicht gesäubert.
TV funktionierte nicht, auch nach mehrmaligem Nachfragen keine Lösung, es war einfach auch niemand da, um es sich anzusehen, absolut inakzeptabel
Beliebte Aktivitäten
- Strand
Dear Patricia, Thank you for choosing Creta Maris as your desired holiday destination in Crete as well as for taking the time to share your concerns and pleasures alike. While we are happy that you had a good overall experience, we are saddened to read that there were points that affected your comfort and satisfaction and that the service of our team members was not always the one you expected and that we aim to offer for you. Genuine Cretan hospitality and the personalized service are the reasons our guests choose to come back again and prefer our resort even for decades. We kindly note that, for any concerns during your stay, our Guest Service team is more than happy to discuss them with you and do their utmost to meet your expectations. Regarding the TV in your room, we would like to inform you that our team members are dedicated to maintaining our facilities to the highest standards. In case a malfunction is reported, a technician is promptly dispatched to inspect and resolve the issue as quickly as possible. Should the matter not be resolved immediately, we are pleased to offer alternative accommodation options, subject to availability. Furthermore, please allow us to mention that cleanliness is one of our highest priorities. We try our utmost to maintain our facilities in top-notch condition and deliver the best possible housekeeping services. If at any point during your stay though you notice something that does not meet the level of cleanliness that you expected and that we endeavor to provide for you, we encourage you to bring it to our attention so that we can rectify any possible issue immediately. Nevertheless, we greatly appreciate your feedback as it is our constant quest to keep improving our facilities and services, year after year, so that we can offer you the best possible experience. It would be our great pleasure to welcome you back in the future. Kind regards, The Creta Maris Management team
