Creta Maris Resort

Dear Guest, Thank you for choosing Creta Maris for your holidays and for sharing with us your review which is valuable to us! In Creta Maris, our aim is to offer you a memorable experience in an environment where you trust that every single one of your needs is catered for and it saddens us that there were points that affected your comfort and satisfaction. Regarding the points raised about the sunbeds, please allow us to mention that reserving sunbeds is not allowed in Creta Maris. We always do our best to inform our guests accordingly, asking them to respect this policy that is established to ensure equal opportunity to all guests who wish to enjoy our pools and beach. If towels are placed to unofficially reserve sunbeds before our pools open in the morning, our pool attendants are instructed to remove them. Furthermore, our team remains at our guests’ disposal to find available sunbeds or to provide any other kind of assistance needed. We refrain from removing personal belongings or towels during the operating hours of our pools because after 9:00am we are not able to know whether guests are swimming or having a drink at the nearby pool bars. Please keep in mind that for any issue you may have during your stay, whether it’s in relation with our services or any other matter, we remain at your entire disposal, being willing to do our utmost to rectify your experience and offer the most satisfactory experience. However, we understand your comments and concerns, and we want to assure you that we take them seriously. We are continuously working to enhance our policies and practices, and your feedback is valuable in helping us improve and further strengthen our sunbed policy. Furthermore, please allow us to mention that Creta Maris Resort is a family-friendly resort, which thanks to its architecture and size, offers various options of accommodation, entertainment and dining so that our guests can choose the ones that best match their preferences. For a more tranquil dining experience you can choose our second main restaurant, Estia or our thematic restaurants, while our Bungalow area offers quieter and relaxing options of pools and accommodation. Please kindly note that if you include a room allocation preference when making your reservation, we will do our best to accommodate it, while even upon arrival if you feel that a certain area is more to your liking, we would be happy to offer you alternative options and accommodate your request, subject to availability. Regarding our water, please allow us to mention that we manage water constitutes a significant pillar of our Sustainable Development strategy. We produce our water through an autonomous network, thus eliminating the transport chain, times, and storage locations. We guarantee that our water is free of harmful substances through reverse osmosis and a 5-stage filtration process, followed by regular laboratory tests. It really saddens us though that you have experienced that feeling and we truly wish that you had brought this to our attention while you were still here, so that our team could prepare something suitable to your preferences to rectify your experience. Nevertheless, we would like to thank you for sharing your pleasures along with your concerns. We are always looking for ways to level up our services and your comments help us achieve that. Thank you again for your review. You will be very happy to welcome you again for another memorable holiday experience. Best regards, The Creta Maris Management team