Creta Maris Resort

Dear Guest, We would like to thank you for choosing Creta Maris Resort for your holidays and for reviewing your holiday experience as at the same time it saddens us to read that an unfortunate incident cast gloom over your experience during your stay. Please be assured that safety and quality are our top priorities, and every aspect of our service is treated with genuine care and attention to detail. Especially, the quality of the food offered in our restaurants, as well as all preparation and cooking processes follow the highest hygiene standards. Indeed, our resort is certified with the certification standard of TÜV AUSTRIA, ISO 22000, and HACCP, which specify the requirements for development and application of our food safety management system. Every year, our employees are trained in hygiene and food safety protocols as well as proper equipment maintenance by certified partners while all procedures are audited, recorded and safeguarded through regular laboratory testing. We truly hope you had brought this issue to our attention, so that we could do everything in our power to call any medical health ameliorate your experience. We hope to have the chance to do so in the future. Furthermore, please allow us to mention that cleanliness has great significance for us. We try our utmost to maintain our facilities in top-notch condition and deliver the best possible housekeeping services. If at any point during your stay though you notice something that does not meet the level of cleanliness that you expected and that we endeavor to provide for our guests, we encourage you to bring it to our attention so that we can rectify any possible issue immediately. Once again, thank you for choosing Creta Maris Resort. We hope to have the chance to welcome you again in the future to offer you an ameliorated experience. Best regards, The Creta Maris Management team