Gran Canaria Princess

Dear Johnny, Thank you for taking the time to share your feedback regarding your stay at Gran Canaria Princess. We are sorry to read that your experience with our service and restaurant did not meet your expectations. Guest satisfaction is very important to us, and we regret that you perceived the service as unmotivated and the food selection as limited and not well presented. Our culinary and service teams work daily following established quality standards, and your comments will be shared with the relevant departments for review and improvement. We also take note of your observations regarding the room’s condition. The hotel carries out continuous maintenance and renovation efforts to ensure comfort and quality for our guests, and feedback such as yours is valuable in guiding future improvements. At the same time, we are pleased to read that you enjoyed our pool facilities, which is an important area of relaxation for many of our guests. Although we regret that your overall impression was not fully positive, we appreciate your honest feedback as it helps us continue working to improve our services and guest experience. Best regards, Princess - Customer Care Team