- SauberkeitEher schlecht
Beim betreten des Zimmers stank es nach Chlor. Der Teppichboden hatte undefinierbare Flecken. Das Badezimmer war abgewöhnt, z. B. Spiegel hatte abplatzungen, Fugen dreckig, Mischbatterie der Dusche reagiert zuerst überhaupt nicht, dann extrem heiß oder kalt. Der Seifenspender befindet sich mindestens. 1 Meter vom Waschbecken entfernt. Keinerlei weitere Toilettenartikel wie z. B. Körperlotion o.ä. vorhanden.
- GeschmackSchlecht
Ambiente beim Essen
- Badekleid & Shorts
Die in der Rooftop-Bar angebotene Gemüsesuppe war geschmacksneutral
- DeutschkenntnisseSehr schlecht
Die männlichen Mitarbeiter an der Rezeption machten ein wenig den Eindruck als würde man stören. Eine weibliche Mitarbeiterin war sehr höflich
Beliebte Aktivitäten
- Kultur & Erlebnis
Beliebte Kultur- & Erlebnisaktivitäten
- Sightseeing
Nur erwartete Kosten
- Ja
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Veranstalter: | schauinsland-reisen |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Urlauber |
| Bewertungen: | 1 |
Dear Urlauber, Thank you for taking the time to share your feedback regarding your recent stay at Smy Lisboa Hotel. We sincerely apologize for the inconveniences you experienced and appreciate your detailed comments as they help us improve our services. We are sorry to hear about the issues you encountered in your room. The odor of chlorine, the condition of the carpet, and the state of the bathroom are certainly not up to our standards. We will be addressing these concerns with our housekeeping and maintenance teams immediately to ensure they are rectified and do not affect future guests. Additionally, we will review the placement of amenities in the bathroom to enhance convenience and comfort for our guests. Regarding your dining experience, we apologize that the vegetable soup served at our Rooftop Bar did not meet your expectations. Our culinary team is dedicated to providing delicious and flavorful dishes, and your feedback will be shared with them to improve the quality and taste of our offerings. We deeply regret that your overall experience did not meet your expectations. At Smy Lisboa Hotel, we strive to provide a comfortable and enjoyable stay for all our guests, and we are disappointed that we fell short during your visit. Please be assured that we are taking your feedback seriously and making necessary improvements. We hope you will consider giving us another opportunity to provide you with a superior experience on your next visit to Lisbon. If you decide to stay with us again, please contact me directly, and I will personally ensure that your stay is nothing short of exceptional. Thank you once again for your valuable feedback. Best regards, Duane Lynch Front Office Manager Smy Lisboa Hotel
