Dear Maja, As per our waterpark restrictions available on our website, the only part of the waterpark that requires the minimum height of 1,20m is our Waterslides Group, while the other two sections of our waterpark; the Aquatower Pool has a minimum height of 1m (Direct Parent/Guardian supervision required | Age limit: 3 years) and the Spray Action Zone has no restrictions at all. These restrictions are set according to European specifications and exist so to protect children from bumps and falls that can be very serious and may endanger their health. Best Regards, Faye Papaioannou
Mein Kind ist 1,12 cm. Wird streng drauf geachtet das die Kinder 1,20 cm groß sind?
Was passiert, wenn ich am Flughafen auf Corona getestet werde? Und wie geht es dann weiter? Wird oft am Flughafen getestet?
Hallo Lars, am Flughafen ist nur dein QRCode entscheidend, ob du zuzüglich noch getestet werden musst oder nicht. Als ich neulich auf Creta war, wurde niemand getestet. Sie wollten nur den QRcode sehen. Lg
Hallo zusammen, Gibt es Mitte Oktober noch eine Kinderbetreuung und sind Die Pools beheizt? LG Panagiota
Dear Panagiota, Thank you for your message! For your information, following the Covid-19 health protocols we received from the Greek Tourism Ministry, we have drawn up an operational plan so to be able to effectively manage suspected Covid-19 cases and prevent the spread of the virus. In this context, indoor swimming pool and Kids’ Club are not available this season. However, we offer 6 outdoor swimming pool naturally heated by the sun and an outdoor playground. You may check our All Inclusive Program on our website https://www.cretamaris.gr/all-inclusive. Best Regards, Faye Papaioannou
Sind die Rutschen geöffnet oder wegen der aktuellen Lage wegen Corona geschlossen?
Dear Falk, Thank you for your message! Kindly be informed that our Waterpark is available throughout the season (upon weather conditions). Hope to have the chance to accommodate you! Best Regards, Faye Papaioannou Marketing & PR Manager
Kann man in der aktuellen COVID-19 Zeit dennoch Beach-Volleyball spielen und werden die Animationsprogramme trotzdem durchgeführt?
Dear Jens, Thank you for your message! Please be kindly informed that beach volley as well as other sports activities that include physical contact are not available this season due to Covid-19. Nevertheless, our animation team continues to offer many other activities on a daily basis till the closure of our resort. Best Regards, Faye Papaioannou Marketing & PR Manager
Hallo, sind auch die Zimmerin den Bungalows oder im Terragebäude renoviert? Es gibst da ja schon Preisunterschiede. Gruß aus Bochum
Dear Ulrich, Thank you for your message! Please be kindly informed that we perform, almost each winter, partial renovations, and refurbishments of our resort, in order to offer year after year even better holidays’ experience. From 2019, all our rooms are renovated, while the design style of them is contemporary. Please be so kind to contact our reservation department (reservation@cretamaris.gr or +302897027113) in order to discuss about the room types offered and choose the one that can fully cover your needs . Best Regards, Faye Papaioannou Marketing & PR Manager
Hallo, lohnt es sich, die Schnorchelmaske mitzunehmen? Gibt es einen Badesteg ins Meer?
Ja, die Schnorchelmaske unbedingt mitnehmen. Auf der linken Seite des Hotels hat es Felsen im Wasser. Dort schwimmen viele Fische. Letztes Jahr hatte ich sogar das Glück, eine Meeresschildkröte zu sehen. Das ist aber wahrscheinlich eine Ausnahme. Obwohl, dieses Jahr war eine Ecke am Strand gesperrt wegen Schildkröteneier. Leider wurden diese bei einem Sturm weggeschwemmt.
Hallo, wie wird im Hotel die Maskenpflicht gehandhabt bzw. wo überall muss die Maske getragen werden?
Dear S., Thank you for your message! Kindly be informed that according to Greek Law 52976 (Greek Government Gazette 3629/2020), the use of facemasks is now mandatory in all indoor and outdoor areas of Heraklion Prefecture, including the premises of our resort. The fine for not using a mask is 150€ per person. Best Regards, Faye Papaioannou Marketing & PR Manager
Hallo, wenn man erst spät landet, gibt es noch die Möglichkeit, etwas zu essen zu bekommen im Hotel bzw. wie lange hat das Restaurant geöffnet?
Dear H., Thank you for your message! Kindly be informed that our main restaurant “Cosmos” offers dinner from 18:30 till 21:30 (buffet). Afterwards, our guests may also enjoy late dinner in our restaurant “Almyra” from 22:00 till 24:00 (buffet). Best Regards, Faye Papaioannou Marketing & PR Manager
Dear Faye. Is there a dive center in your hotel or close-by. Do they have their own website? Thanks. Rolf
Dear Rolf, Thank you for your message! Our dive-team (http://www.dive-cretamaris.gr/english/) is located just 2km away from the resort! Pay a visit to our Water sports center, located at the resort’s beach next to the lifeguard’s tower, or the Guest Service Desk and make your appointment. Non-divers may join the boat trip (if place is available). Adults and children (of 8 years) can take part in our exciting snorkeling courses. For the beginners or uncertified divers there is a choice of two courses. Best Regards, Faye Papaioannou Marketing & PR Manager
